We’re committed to providing our customers with the best quality products and service. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

If you’re not completely satisfied with your purchase, you must notify us within 30 days of receiving the product if you wish to exchange or request a refund. This applies to all purchases including those received through any promotion such as our Buy One Get One Free offer. To initiate a return, please visit our Return Portal.

Return Eligibility

For a return to be eligible for a 100% refund, items must be in the same condition as they were received and in their original packaging. In the event that the returned items are damaged, dirty, or not in their original packaging, our team will evaluate the condition of the items to determine the amount to be refunded.

Return Process

To initiate a return process, please visit our Return Portal. Please follow the instructions provided on the portal. Note that failing to contact us before returning the items could result in loss of goods, in which case we may be unable to issue a return/refund.

We require that all returns be shipped with tracking to ensure that your return is received and processed correctly. Please include a photo of your shipping receipt and tracking number when you notify us of your return. Kindly be aware that the cost of return shipping falls under the responsibility of the customer, and we are unable to provide refunds for these shipping costs.

Refund Amount

Please refer to our BOGO section below if your item(s) were purchased through our Buy One Get One Free offer.

Exchanges

Only exchanges for individual items will be processed.

You can exchange any item for a higher priced item of the same product type (strap for strap, cover for cover, etc.) subject to the difference in cost being paid.

You can also exchange items for lower valued items, in which case we will refund you the difference.

Shipping and Other Costs

A charge of $5 may be charged for missing or damaged packaging materials when returned. This will be deducted from the refund amount.

The original shipping fee is not refundable except if the item received was incorrect or was faulty.

The cost of shipping exchanges to you is free unless you are exchanging an item for a second time or more from the same order, in which case shipping back to you will be charged.

Processing Timeframe

Refunds or exchanges will be processed within 3–5 business days.

Once your return has been received and inspected by our team, we will issue a refund for the purchase price of your products. Please note that original shipping costs are not refundable. The refund process may take 2–5 business days, depending on your bank.

BOGO Purchases

If you have purchased one or more straps and received one or more free straps as part of the promotional offer, the following terms and conditions apply to returns and exchanges.

If the item was purchased outside of any promotion, we offer a 100% refund, except for the original shipping and return shipping costs, unless the item is faulty, in which case we will cover the return shipping cost.

Important refund conditions:

• Refunds are only available if the customer returns ALL items in the order.

• If the customer chooses to keep only part of the order, the order can be downgraded to a BOGO or B2G3 promotion instead.

• Any items kept that fall outside the applicable promotion, even after the downgrade, will be charged at the regular price.

Gift Sets Return Policy

Due to the unique nature of our Gift Sets, please be aware of our specific return guidelines for these products.

Nature of Product: Gift Sets are seasonal and available as limited editions. Their exclusivity and time-sensitive nature mean they have different return conditions compared to other products.

Returns for Full Refund or Replacement: We do not accept returns for a full refund or offer replacements for Gift Sets. We ask for your understanding in this regard, as these products are curated with special items and are often in high demand.

Store Credit: While we do not offer refunds or replacements for Gift Sets, we understand that circumstances vary. If you are dissatisfied with your Gift Set purchase, we are happy to accept returns in exchange for store credit. The amount credited will reflect the purchase price of the Gift Set.

Condition of Return: To be eligible for store credit, the Gift Set must be returned in its original condition, unopened, and with all items intact. Any tampering or missing items may result in a denial of the return.

Return Process: Follow the instructions under the Return Process section above.

Time Frame: Returns for store credit must be initiated within 30 days of receiving the Gift Set.

We value your business and aim to ensure a seamless shopping experience. If you have any questions or concerns about this policy, please do not hesitate to contact our Customer Service Support.

Missing, Incorrect and Damaged Items

If you have received an incorrect, or damaged item, or a missing item upon delivery, you will need to notify us within 7 days of receipt of the order. To assist with our quality control efforts, please include a video of the damaged item when you contact us. We will work with you to resolve the issue as quickly as possible.

Contact Us

Thank you for shopping with My Pretty Strap. If you have any further questions, please don’t hesitate to reach out to our support team at support@prettystraps.com.